Shipping Policy

This Shipping Policy applies to all orders placed on fourfive.in.

1. Delivery Locations

We currently ship only within India. International shipping is not available at this time.

2. Order Processing Time

Orders are processed within 1–3 business days of order confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

3. Shipping Partners

We currently ship via Delhivery, with Shiprocket to be added as an additional logistics partner. Delivery timelines are subject to the serviceability and operational schedules of our courier partners.

4. Estimated Delivery Time

Once dispatched, orders are typically delivered within 3–7 business days, depending on your location:

· Metro cities: Typically faster within this window

· Tier 2/3 cities: May fall toward the higher end of this window

· Remote or restricted areas: May experience extended delivery timelines or limited serviceability, subject to courier coverage

Delivery timelines are estimates only and not guaranteed, as they depend on factors outside our control, including courier operations, weather, and regional disruptions.

5. Shipping Charges

· Free shipping is available on all prepaid and COD orders above ₹499.

· A flat shipping fee applies to orders below this threshold, displayed at checkout before payment.

· We do not currently ship outside India.

6. Cash on Delivery (COD)

COD is available on eligible orders, subject to the following:

· A COD handling fee applies, displayed at checkout.

· COD is available only on orders up to ₹1,500. Orders above this value must be paid for online.

· COD may not be available for certain pin codes, including remote and restricted serviceability areas, as determined by our courier partners.

7. Order Tracking

Once your order is dispatched, you will receive tracking information via the contact details provided at checkout (email/SMS, through Shopify notifications), allowing you to track your shipment via Delhivery (or the relevant courier partner).

8. Failed Delivery / RTO

If a delivery attempt fails due to an incorrect address, unavailability of the recipient, or refusal to accept the order, the shipment may be returned to origin (RTO). In such cases, please contact our customer support team at team@edge2edgebrands.com to arrange re-shipment, which may be subject to additional shipping charges.

If you do not receive your order within the expected delivery window, or if your order shows as delivered but you have not received it, please contact us within 48 hours so we can investigate with our courier partner.

9. Order Cancellation

You may request cancellation of your order by contacting our customer support team at team@edge2edgebrands.com or +91 98110 83374, provided the order has not yet been dispatched. Once an order has been dispatched, it cannot be cancelled, and you may instead refer to our Return & Refund Policy.

If a prepaid order is cancelled before dispatch, the full amount paid will be refunded to the original payment method within 5–7 working days.

10. Contact

For shipping-related queries, contact us at team@edge2edgebrands.com or +91 98110 83374 (Mon–Fri, 9 AM–5 PM).