Return Policy

At Four.Five, customer satisfaction matters to us. Please read this policy carefully, as it explains the circumstances under which returns and refunds are accepted.

1. Hygiene Product Notice

The Active Hygiene Mist is a personal care product applied directly to the skin. For health, safety, and hygiene reasons, we are unable to accept returns of products that have been opened, used, or where the seal has been broken, except where the product is defective or damaged as described below. This is consistent with standard hygiene and personal care product practices.

2. Eligibility for Return

We accept returns only in the following circumstances:

• The product received is damaged in transit;
• The product received is defective;
• You received an incorrect product (different from what you ordered).

To be eligible, you must report the issue within 7 days of delivery, and the product must be unused, with its original packaging, label, and batch information intact.

3. How to Report an Issue

Please contact us at team@edge2edgebrands.com or +91 98110 83374 within 7 days of delivery, along with:

• Your order number
• A clear photo or video of the product and packaging showing the damage, defect, or discrepancy

Our customer support team will review your submission and guide you through the next steps, which may include returning the product for inspection.

4. Resolution

Once the returned product is received and inspected (or, where applicable, your submitted evidence is verified), we will offer one of the following, at our discretion:

• A replacement of the product, or
• A full refund to your original payment method

Where a return is accepted because the product was defective, damaged, or incorrectly supplied, we will bear the cost of return shipping. You will not be charged for returning a product that was faulty or sent in error.

5. Refund Timeline

Approved refunds will be initiated within 5–7 working days of approval and credited to your original payment method (or, for COD orders, via bank transfer/UPI as coordinated with our support team).
Please note that your bank or payment provider may take a few additional days to reflect the refund in your account.

6. Non-Returnable Situations

We are unable to accept returns or offer refunds
for:

• Products that have been opened, used, or where hygiene seals have been broken (unless defective/damaged on arrival)
• Change of mind after delivery
• Issues reported after 7 days of delivery
• Products purchased from unauthorised resellers or sources other than fourfive.in or our officially authorised sales channels (such as our official listings on approved marketplaces). Orders placed on those authorised channels are governed by the return policy of the respective channel.

7. Order
Cancellation Refunds

If you cancel your order before it has been dispatched, you will receive a full refund to your original payment method within 5–7 working days, as detailed in our Shipping Policy.

8. Statutory Rights

Nothing in this Return & Refund Policy limits your statutory rights as a consumer under the Consumer Protection Act, 2019, including your right to a remedy for defective, damaged, or misdescribed goods.

9. Contact

For any return or refund query, contact us at team@edge2edgebrands.com or +91 98110 83374 (Mon–Fri, 9 AM–5 PM).